IT help

Find help for all of your computing and information technology issues.

Student email

Login for the first time or redirect your email

Password help

Login for the first time or reset your password

Connect to wi-fi

Set-up wi-fi or get help with your device

Software for students

Software available on campus or for home use

Student systems

Blackboard, Student One, remote access, VPN, Cloudstor

Computers and printing

Register for 24 hour lab access or book a computer

TechBAR

At TechBAR you can drop in for friendly, face-to-face technical help, or just to ask IT a question.

  • Got a problem getting your device onto the Eduroam wifi?
  • Not sure how to print?
  • Need some help to get set up for working from home?
  • Not sure how OneDrive works?

The TechBAR, powered by the IT Service Desk team, is here to support you. We can even log a job for you should you require specialist attention. 

You can find the TechBAR at Level 2 of the Library from 8am-6pm, Monday to Friday.

IT Service Desk

Need help? Contact the IT Service Desk.

Telephone: +61 3 9214 5000
Email: servicedesk@swin.edu.au (make sure you provide your phone number)

If your request is urgent, please call us. If we’re unable to resolve your issue, a request will be logged and assigned to the appropriate team.

IT Service Desk hours

Monday–Friday 8am – 6pm

Ask a rover

IT rovers can be found in the Hawthorn library. Drop by if you need help with connecting your wi-fi, resetting a password or printing.